Privacy Policy
Effective Date: September 29, 2026
Last Updated: September 29, 2026

DGMentors.com ("DGMentors," "we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly, transparently, and securely.
This Privacy Policy explains how we collect, use, process, store, and protect information when you visit or use DGMentors.com, our websites, applications, systems, platforms, programs, automations, AI-powered tools, or other services we may provide from time to time.
By accessing or using our website, applications, systems, services, or programs, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect
The information we collect depends on how you interact with DGMentors and which services you use.

Information You Provide
You may voluntarily provide information such as:
Name, email address, and phone number
Billing and contact information
Company or organization information
Account or login credentials
Information submitted through forms, applications, platforms, or portals
Information provided when requesting a consultation, quote, service, program, or other assistance
Information contained in documents, files, media, or other materials you provide
Information necessary to configure or operate automations or other services on your behalf

We adhere to the principle of data minimization and aim to collect only the information reasonably necessary for the relevant purpose.

Payment Information
When you make a payment, payment information is processed by secure, third-party payment providers. DGMentors may receive information necessary to identify and manage a transaction (e.g., name, billing information, transaction status, or reference). We do not intentionally store complete payment card numbers or security codes on our own systems.

Automatically Collected Information
When you visit or interact with our services, certain technical information may be collected automatically, including:
IP address, browser type, and device type
Operating system and general usage information
Pages, screens, or features accessed, and referring sources
Date and time of activity
Error, diagnostic, security, and authentication information

This information may be collected through server logs, cookies, analytics tools, application logs, or similar technologies.

2. Applications, Systems, Platforms, and Automations
DGMentors may operate, develop, provide, or integrate with websites, web applications, software, client portals, dashboards, databases, internal systems, APIs, workflows, and automations.

Information may be processed through these systems when necessary to provide or support a service, such as to:
Create or manage an account
Deliver a program, course, or service
Automate administrative or operational tasks
Process requests, synchronize information, or generate reports
Provide customer support and improve service delivery

Where we configure systems or automations for a client, information is processed strictly according to the documented purpose and configuration of that service.

3. Artificial Intelligence and AI-Powered Services
DGMentors may use artificial intelligence ("AI"), machine learning, large language models, generative AI tools, or other automated technologies to assist with content generation, summarization, analysis, customer support, workflow automation, and research.

Our AI Data Handling Commitment
Enterprise-Grade Safeguards: Where applicable, DGMentors utilizes enterprise-grade AI services bound by strict Data Processing Agreements (DPAs).
No Unauthorized Training: We configure these services to ensure that your personal, confidential, or proprietary information is not used to train foundational AI models.
Human Oversight: AI-generated or automated outputs may not always be accurate or complete. Where AI is used to assist in providing a service, we implement human review, validation, or management of its output as appropriate.

If a specific service requires information to be processed by a third-party AI provider, that provider’s own terms and privacy practices will apply, and we will disclose this where required.

4. Lawful Basis for Processing (GDPR and International Users)
Where required by applicable law (such as the GDPR), we process your personal information based on one or more of the following lawful bases:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: Processing is necessary for us to comply with the law (e.g., tax or accounting requirements).
Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., security, fraud prevention, or service improvement), provided these do not override your fundamental rights and freedoms.

5. How We Use Information
We may use collected information to:
Provide, operate, and manage our services, websites, and platforms
Process orders, subscriptions, and payments
Deliver programs, courses, mentoring, consulting, and other requested services
Configure and operate automations and AI-powered technologies where applicable
Communicate with you about your account, service, inquiry, or subscription
Analyze usage, maintain security, and detect/prevent fraud or unauthorized activity
Maintain business and transaction records and comply with legal obligations
Send service-related communications, or marketing communications where permitted by law and based on your consent

6. Cookies and Similar Technologies
DGMentors uses cookies and similar technologies to operate our websites, remember preferences, maintain sessions, analyze performance, and support security.

Essential Cookies: Required for the website to function and do not require consent.
Non-Essential Cookies: For analytics, marketing, or third-party integrations, we will obtain your prior, explicit consent via a cookie consent banner where required by applicable law (e.g., GDPR/ePrivacy Directive).

You may manage or withdraw your cookie preferences at any time through your browser settings or our cookie consent manager. Disabling certain cookies may affect website functionality.

7. Third-Party Services and Integrations
DGMentors may use or integrate with third-party service providers for website hosting, cloud infrastructure, payment processing, email communications, analytics, customer relationship management, scheduling, file storage, security, and AI services.

Information may be transmitted to or processed by these providers strictly for the purpose of delivering our services. These providers are contractually obligated to protect your data and may not use it for their own independent purposes unless explicitly permitted by law or your consent.

8. When We May Disclose Information
We may disclose information when reasonably necessary:
To service or technology providers assisting us in operating our business
To comply with applicable laws, regulations, legal processes, or governmental requests
To protect the rights, property, security, or safety of DGMentors, our users, or others
To investigate fraud, abuse, security issues, or policy violations
In connection with a merger, acquisition, restructuring, or sale of assets (with notice to affected users)

We do not sell your personal information as a business practice.

9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy. This is typically for the duration of our service relationship plus 3 to 7 years to comply with legal, tax, accounting, or regulatory obligations, resolve disputes, or enforce agreements, unless a longer retention period is required or permitted by law.

10. Data Security
We implement robust administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include, but are not limited to:
Encryption of data in transit and at rest
Role-based access control (RBAC) and multi-factor authentication (MFA)
Regular security assessments and vendor risk management

However, no method of electronic transmission or storage can be guaranteed to be 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Your Choices and Rights
Depending on your jurisdiction, you may have certain rights concerning your personal information, including the ability to:
Request access to, correction of, or deletion of certain personal information we hold about you
Withdraw consent where processing is based on consent
Object to or restrict certain processing
Opt out of marketing communications
California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:
Know what personal information is collected, used, shared, or sold.
Delete personal information held by DGMentors (subject to certain exceptions).
Opt-out of the "sale" or "sharing" of your personal information (we do not sell data, but you may opt out of sharing for cross-context behavioral advertising).
Limit the use and disclosure of your Sensitive Personal Information (e.g., precise geolocation, account credentials).

To exercise any of these rights, please contact us at privacy@dgmentors.com. We will respond to verified requests within 30 to 45 days, as required by law. We will not discriminate against you for exercising your privacy rights.

12. Children's Privacy
Our website, applications, and services are not directed toward children under the age of 16 (or the applicable age of digital consent in your jurisdiction, such as 13 in the United States). We do not knowingly collect personal information from children under this age. If we become aware that we have collected such information, we will take prompt steps to delete it.

13. International Data Transfers
DGMentors may provide services to customers located in different countries, meaning your personal information may be processed or stored in countries other than your country of residence.
Where required by applicable law (such as the GDPR), we ensure that appropriate safeguards are in place for international data transfers, such as the European Commission’s Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms.

14. Confidential Information
Where you provide information to DGMentors for the purpose of receiving a service, we will use that information only as reasonably necessary to provide the service, operate our business, and perform the purposes described in this Privacy Policy, subject to any applicable Non-Disclosure Agreements (NDAs) or Master Services Agreements (MSAs).

15. Third-Party Websites
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices, security, content, or policies of these third parties. We encourage you to review their applicable privacy policies before providing them with your information.

16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements. When material changes are made, we will update the "Last Updated" date above and, where required by law, provide prominent notice (e.g., via email or a website banner). Your continued use of our services after an updated policy becomes effective constitutes acknowledgment of the updated policy.

17. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a privacy-related request, please contact our privacy team:
DGMentors
Email: privacy@dgmentors.com
Website: DGMentors.com

We are committed to responding to all legitimate privacy inquiries promptly and transparen