Refund Policy

Effective Date: September 09, 2026
Last Updated: September 29, 2026

At DGMentors, we are committed to providing our clients with the services, support, and deliverables they have agreed to purchase. We understand that circumstances can change, and we aim to handle cancellation and refund requests fairly, reasonably, and with consideration for the work already performed and resources committed.

This Refund Policy explains how refunds are generally handled for services provided by DGMentors (“DGMentors,” “we,” “us,” or “our”).

1. General Refund Commitment

We want our clients to feel comfortable engaging with DGMentors.

Where a refund is applicable under this policy, we will make reasonable efforts to process it in a timely manner and in accordance with the terms below.

Refunds are based on the timing of cancellation, the stage of the service, the work performed, and the portion of the service applicable to the refund.

Unless a separate written agreement expressly provides otherwise, the following policy applies.

2. Cancellation Before a Service Begins

For services with a defined start date:

30 or More Days Before the Scheduled Start Date

If you cancel 30 or more days before the scheduled start date, you may receive a refund of 100% of the amount applicable to the cancelled service.

7 to 29 Days Before the Scheduled Start Date

If you cancel 7 to 29 days before the scheduled start date, you may receive a refund of 50% of the amount applicable to the cancelled service**.

Less Than 7 Days Before the Scheduled Start Date

If you cancel less than 7 days before the scheduled start date, the refund provisions applicable after the service begins may not apply.

We will consider the circumstances, work already performed, commitments made, and resources allocated when determining whether any refund is appropriate.

3. Cancellation After a Service Begins

If a service has already started:

Before 50% of the Estimated Service Duration Has Elapsed

If cancellation occurs before 50% of the estimated service duration has elapsed, you may receive a refund of 25% of the amount applicable to the service.

Once 50% or More of the Estimated Service Duration Has Elapsed

Once 50% or more of the estimated service duration has elapsed, no refund will generally be available.

For purposes of this section, the estimated service duration is the timeline applicable to the service or project as communicated or agreed at the time of purchase.

4. Subscriptions and Recurring Services

We understand that ongoing needs can change.

Recurring subscriptions may therefore be cancelled at any time before the next billing cycle, subject to any specific terms presented when the subscription was purchased.

Cancellation will prevent future billing but does not automatically result in a refund for a billing period that has already begun or been used.

Already-used subscription periods are non-refundable.

5. Failed or Incomplete Delivery

We are committed to making a reasonable and good-faith effort to deliver the services and agreed deliverables included in your purchase.

If DGMentors is unable to deliver a portion of an agreed service or deliverable, we will, where reasonably possible, first seek to correct, complete, or otherwise fulfill the applicable portion of the service.

We value the opportunity to resolve issues and complete our commitments before a refund is considered.

If a portion of the agreed service genuinely remains undelivered and a refund is determined to be appropriate, **the refund will apply only to the portion of the service or deliverables that was not delivered.**

A failure to deliver one portion of a project does not automatically result in a refund of amounts paid for portions of the project that were successfully delivered.

Where appropriate, the amount of any partial refund may be determined based on the value or proportion of the undelivered work.

6. Client-Requested Changes or Delays

We understand that projects can evolve and that circumstances may occasionally require changes.

Client-requested changes, additional requirements, delayed approvals, delayed feedback, failure to provide required information or materials, or other client-caused delays do not automatically create a refund entitlement.

Where such circumstances materially affect the project, we will make reasonable efforts to communicate the impact and, where appropriate, work with the client to adjust the timeline or scope.

7. Refunds for Work Already Performed

Because our services may involve time, expertise, planning, preparation, resources, third-party services, development, research, or other work performed specifically for a client, refund amounts are based on the applicable terms of this policy and the portion of services involved.

A refund does not automatically include amounts attributable to services, work, deliverables, access, or subscription periods that have already been provided or used.

8. Refund Processing

Once a refund has been approved, we will make reasonable efforts to process the refund within **one month**.

Where practical, refunds will be issued using the original payment method.

The time required for the funds to appear in your account after a refund has been processed may depend on the applicable payment provider or financial institution.

9. How to Request a Refund

If you would like to request a cancellation or refund, please contact DGMentors through the contact information provided on DGMentors.com.

To help us review your request efficiently, please include:

Your name
The service or subscription involved
The date of purchase
Relevant order or transaction information, if available
The reason for your request

We will review the request based on the applicable service, agreement, timeline, work completed, and provisions of this Refund Policy.

10. Project-Specific Agreements

Certain services may have project-specific refund or cancellation terms contained in a proposal, statement of work, order confirmation, or other written agreement.

Where a separate written agreement expressly provides different refund terms, those terms will apply to the extent of the difference.

11. Policy Updates

We may update this Refund Policy from time to time.

When changes are made, we will update the “Last Updated” date above.

Any updated policy will apply as permitted by applicable law and to future purchases or services unless otherwise required.

12. Contact Us

If you have any questions about this Refund Policy or would like to discuss a cancellation or refund request, please contact DGMentors through the contact information provided on DGMentors.com.

We appreciate the opportunity to work with our clients and will make reasonable efforts to address refund and service concerns fairly and professionally.

DGMentors
Website: DGMentors.com